CUSTOMER STORY · ACE FOR RESTAURANTS
Levantine sweets and speciality coffee in the GTA. One system for the counter, the kitchen, the website, the team and the supply chain.
Every branch
One menu, one team, one set of orders
All channels
Counter, website, Uber Eats and DoorDash on one kitchen screen
One weekend
To move menu, registers, schedule and staff
BEFORE
Kanafani was never short on software. thEdiGitAI Labs had already built them an operations hub, an Android point of sale and an ordering website. But they were separate systems, and every new branch, product or channel had to be wired into each one.
Menus drifted between the register, the website and the delivery apps. Staff lived in one place, orders in another, supply in a third. Together, we decided to stop connecting systems and build one.
THE MOVE
Menu
The full menu moved into ACE, which now owns it and syncs it to Square, Uber Eats and DoorDash.
Registers and kitchen
Square registers flow into ACE's kitchen screens. The historical Square orders were matched and checked against the new system.
People
Schedules and staff accounts moved over. From day one, the team clocked in on ACE.
Website and rewards
kanafani.ca moved onto ACE, with online ordering and a relaunched rewards program.
TODAY
Online ordering
Commission-free ordering on kanafani.ca, in Kanafani's own brand.
Every channel, one kitchen
Counter, website, Uber Eats and DoorDash orders land on the same station screens.
Rewards
Guests check in and redeem at the register, the kiosk and online.
Catering
Catering requests become quotes, with a deposit to confirm.
Scheduling and clock-in
Schedules with labour cost and Ontario ESA break checks. Staff clock in on the kitchen tablets.
BEHIND THE COUNTER
Samar Distribution buys, prepares and delivers for Kanafani and Flak'd from its own warehouse and central kitchen. Branches order on ACE, the central kitchen produces on ACE, and drivers deliver with sign-off on ACE. When the counter sells, the supply side already knows.
FROM THE BUILDER
Kanafani is where ACE runs on a busy floor, every day: the counter, the kitchen, the website and the team on one system.
EARLY ACCESS
Tell us about your business. We review every application personally and reply within 2 business days.
Supply
Samar Distribution's warehouse and central kitchen supply every branch through ACE Supply.
